Key points

  • The company has about 3,500 employees and 242 SSW staff from Vietnam, Indonesia, Myanmar, and Nepal.
  • A one-week induction, support from store managers and daily-life staff, and internal tests linked to pay provide a common framework.
  • Translated materials and SSW (ii) test preparation have helped 11 workers pass the SSW (ii) examination.
  • The system makes progression into more responsible roles visible rather than stopping at basic job training.